Phaedon’s SOC 2 “Fire-Drill” Audit with TrustNet
TL;DR Phaedon needed a SOC 2 report in weeks, not months. TrustNet mobilized fast, guided the audit with precision, and helped deliver on time without chaos. Executive Summary Phaedon needed to complete a SOC 2 Type II audit quickly. Remediation started late, business deadlines were approaching, and there was no room for delay. TrustNet stepped in quickly, scoped the audit, and helped Phaedon organize evidence, validate controls, and stay on track. Despite the pressure, the team delivered on time and with confidence. Client Background Phaedon is a digital consultancy firm that helps mission-driven organizations deliver better customer experiences and outcomes. Their work blends strategy, design, data, and technology to modernize how brands engage with people. Phaedon serves government agencies, nonprofits, and commercial clients across industries including health, education, and financial services. As Phaedon expanded its enterprise relationships and took on more complex engagements, SOC 2 compliance became critical. Prospective clients required formal security assurances, and deals could stall without an audit report. SOC 2 wasn’t just about good practice; it was a business requirement. The Challenge Phaedon’s remediation work had wrapped up later than planned, leaving just weeks to complete a full SOC 2 Type II audit. The audit report wasn’t a nice-to-have; it was a requirement for closing active deals and meeting client security demands. Every day counted. Missing the deadline could delay contracts. Clients waiting for the report might question Phaedon’s readiness. Regulatory risk and reputational exposure loomed in the background. Inside the company, compliance teams raced to prepare evidence. Executives pushed for clarity and speed. The pressure to deliver was real and mounting. TrustNet’s Response As soon as the situation became clear, TrustNet assessed the audit scope, flagged timing risks, and mobilized extra support. Within days, the audit team was up and running, fully briefed and ready to execute. Here’s how TrustNet delivered under pressure: Rapid resourcing: TrustNet scaled the audit team immediately, assigning senior auditors to compress timelines without sacrificing quality. Clear, steady communication: The team stayed in close contact with Phaedon’s leads, flagging issues early, answering questions quickly, and maintaining momentum. Process efficiency: Using TrustNet’s Accelerator+ framework, the team ran a structured, technology-driven process that avoided delays and reduced back-and-forth. Hands-on support: Auditors worked directly with Phaedon’s compliance team to validate controls, troubleshoot evidence gaps, and keep work moving forward. The result: a focused, fast-moving audit process that kept Phaedon on track without chaos. Overcoming Obstacles Executing a SOC 2 audit in weeks, not months, meant solving problems fast. TrustNet and Phaedon worked side by side to keep momentum high and blockers low. Key challenges and how the teams handled them: Compressed evidence timelines: TrustNet provided daily guidance to help Phaedon prioritize, organize, and validate audit evidence quickly. The team flagged gaps early so nothing slipped through the cracks. Cross-team coordination: With stakeholders spread across departments and time zones, communication was critical. TrustNet kept meetings tight, follow-ups clear, and everyone aligned on next steps. Live troubleshooting: When documentation issues or unclear controls surfaced, TrustNet responded in real-time. The team worked with Phaedon to resolve gaps immediately, avoiding costly delays or rework. The Results Phaedon completed its SOC 2 Type II audit on time. The final report was delivered before year-end, exactly when the business needed it. What the audit achieved: Met the deadline: The audit engagement closed successfully within weeks, avoiding any delay in business commitments. Delivered the report: Phaedon received the SOC 2 report in time to satisfy client requirements and keep strategic deals on track. Minimized disruption: Despite the accelerated timeline, Phaedon’s internal teams stayed focused on their day-to-day work. The process was intense, but organized and results-driven. With TrustNet’s support, Phaedon turned a high-stress compliance challenge into a successful outcome. Client Impact The successful audit didn’t just check a box; it created momentum. Phaedon gained: Increased credibility: The SOC 2 report reinforced Phaedon’s commitment to security and strengthened trust with enterprise clients. Deal velocity: With formal compliance in hand, the team cleared procurement hurdles and moved forward on key contracts without delay. A trusted partner: The experience built a strong working relationship with TrustNet, one rooted in responsiveness, reliability, and results. Lessons Learned & Best Practices Phaedon’s audit engagement reinforced a few key truths about succeeding under pressure and staying ahead of compliance risks. 1. Start remediation early Late control implementation compresses timelines and creates avoidable stress. Early, proactive planning gives teams time to test, refine, and organize evidence without rushing. 2. Choose a partner who can deliver. Expertise alone isn’t enough in high-stakes audits. TrustNet’s ability to scale the team, troubleshoot live, and move fast made the difference. 3. Stay calm and focused. TrustNet maintained a clear, solutions-first mindset throughout the engagement. That steady approach helped Phaedon stay aligned, make decisions quickly, and move past roadblocks without losing momentum. The next time Phaedon runs an audit, they’ll start stronger, with lessons earned and a trusted partner already in place. Client Testimonial “We think the most valuable was having the steady hand of TrustNet, helping us solve what was, again, kind of a crisis in a fire drill. Once we got fully engaged in your experience and steadiness, we came up with a plan. It was probably pretty painful for you, but we got there. There’s a lot of value in the duration of the relationship, in knowing who we are, what we do, and how we do it. It makes our stomachs turn to think about finding another auditor, getting them up to speed, and going down that whole path. What we experienced last year is what we value the most. We think the organization values the relationship, the duration, and the continuity around it.” Phaedon TrustNet: Built for Urgency. Proven for Partnership. Phaedon’s SOC 2 audit wasn’t routine; it was a deadline-driven challenge with real business consequences. With TrustNet’s expertise, structure, and calm execution, the engagement stayed on track and delivered results when they mattered most. What started as a fire drill became a foundation for long-term trust. Organizations facing high-stakes compliance challenges don’t just need an auditor; they need a partner
GhostWatch Case Study – Streamlining SOC 2 Compliance
Open Technology Solutions, LLC (OTS) is a Credit Union Service Organization (CUSO) and Fintech that delivers innovative and competitive technology solutions to support the goals of financial services businesses. By prioritizing cutting-edge advancements, OTS empowers credit unions and other financial services organizations to meet their operational objectives efficiently and effectively. Here we discuss how GhostWatch streamlined their SOC 2 compliance journey. The Need for SOC 2 Compliance Client Requirements and Drivers for SOC 2 Certification Our client, OTS, deeply understands the critical importance of data security and compliance within the financial industry. As their business grows, demonstrating a steadfast commitment to protecting the confidentiality, integrity, and availability of their stakeholders’ sensitive data is paramount to their continued success. OTS chose to pursue SOC 2 certification, a globally recognized standard that verifies its internal controls and processes align with the stringent requirements set by the American Institute of Certified Public Accountants (AICPA). Importance of SOC 2 Compliance In the competitive and highly regulated financial technology sector, SOC 2 compliance is essential for several reasons: Data Security: Ensures robust protective measures are in place to safeguard sensitive customer data. Operational Integrity: Enhances the reliability and integrity of systems, which is crucial for the seamless execution of financial transactions. Customer Assurance: Provides clients with confidence that their data is being managed securely and responsibly, thereby fostering trust and loyalty. However, achieving SOC 2 compliance is no simple task. Recognizing the complexities involved in meeting the certification requirements, OTS acknowledged the need for a trusted partner who could guide them through this intricate process, help identify and address any compliance gaps, and ultimately secure SOC 2 certification. Choosing GhostWatch as the Compliance Partner Reasons for Selecting GhostWatch’s SOC 2 Compliance Services When it came to selecting a compliance partner, OTS chose GhostWatch for several compelling reasons: Centralized Management System: GhostWatch offers a comprehensive platform where clients can manage end-to-end compliance activities seamlessly. Controls Mapping: The platform includes robust controls mapping activities, which are critical in preparing for upcoming certifications. This feature ensures that all necessary controls are identified and aligned with SOC 2 requirements. Expert Guidance: The GhostWatch team offers continuous guidance and support tailored to the client’s needs throughout the entire compliance process. GhostWatch’s Expertise and Proven Track Record GhostWatch stands out due to its extensive expertise and proven track record in helping organizations achieve their compliance objectives. Their services encompass: User Onboarding: Smooth and efficient onboarding processes for new users. Pre-Configuration of Programs: Ready-to-use configurations that simplify the initial setup and ongoing management of compliance programs. Controls Mapping to Compliance: Detailed mapping of controls to ensure full alignment with SOC 2 requirements. Productivity Integrations: Seamless integrations with other productivity tools, enhancing overall efficiency. Technical Training: Comprehensive training sessions to equip client teams with the necessary skills and knowledge. Priority Support: Dedicated support to address any issues or queries promptly. Advanced Reporting: In-depth reporting capabilities that provide valuable insights into compliance status and progress. For more on our GhostWatch services, Click Here GhostWatch’s Approach to SOC 2 Compliance Detailed Overview of the Steps Taken by GhostWatch The journey with GhostWatch began with an onboarding and introduction session, followed by comprehensive training programs. These sessions covered essential aspects such as: Navigating the Platform (Hyperproof): Ensuring that the client was fully adept at using the main compliance platform. Setting Up Programs and Controls: Guidance on setting up compliance programs and defining necessary controls. Proofs and Labels: Instruction on how to manage proofs and labels within the platform. Platform Features: Training on additional features like integrations and automated evidence collection. Audit, Risk, and Vendor Assessment: Detailed walkthroughs of the audit, risk management, and vendor assessment modules. To maintain alignment throughout the audit cycle, regular touchpoint meetings were scheduled with the client. Readiness Assessment and Gap Analysis With the commencement of the SOC 2 Accelerator, Hyperproof served as the primary platform for the gap assessment. The process involved: Creating the SOC 2 Program: Including all applicable requirements and controls for the chosen Trust Criteria—Security, Availability, Confidentiality, Processing Integrity, and Privacy. Logging and Tracking Remediation Needs: Identifying controls that required remediation and systematically logging, tracking, and addressing them within the platform. Implementation of Necessary Controls and Policies GhostWatch facilitated easier and more efficient submission of artifacts through its Request for Information (RFI) feature in the Audit module. This process included: Mapping and Linking Artifacts: Each artifact was mapped and linked to the applicable controls, ensuring that every control requirement was satisfied. Re-use of Proof: Allowed for ease in evidence management by eliminating the need for manual uploading of evidence for each relevant control. Preparation for the Audit and Certification Process Throughout the audit and certification process, the platform was extensively utilized by both the client and the auditor. Key activities included: Engagement with Control Owners: Regular interactions with control owners to ensure the effectiveness of the controls in place. Assessment of Submitted Proofs and Samples: Careful evaluation of submitted proofs and samples to ensure they aligned with respective control activities. Overcoming Challenges with GhostWatch Throughout the compliance journey, OTS encountered several challenges, including: Access to Templates: Navigating various industry standards and regulatory frameworks required access to a wide array of templates. Controls Mapping: The need to map controls to multiple regulatory standards added complexity to the compliance process. Manual Evidence Submission and Tracking: Managing the submission and tracking of evidence manually was time-consuming and prone to errors. How GhostWatch’s Expertise and Guidance Helped Overcome These Challenges GhostWatch played an instrumental role in overcoming these obstacles by offering tailored solutions: Extensive Template Library: With over 80 industry framework templates readily accessible within the platform, OTS could easily align its practices with relevant standards. Comprehensive Controls Mapping: GhostWatch provided robust mapping capabilities that identified control gaps and allowed for the re-purposing of proofs across different frameworks, streamlining the compliance process. Centralized Management System: By centralizing controls, audit processes, proof management, and issue tracking within one cohesive system, GhostWatch significantly improved efficiency and reduced the likelihood of errors. Results and
TrustNet’s Success Stories in SOC 2 Audits
As the leader in successfully completing SOC 2 audits, TrustNet offers businesses the know-how and direction they require to comply with regulations and improve data security. This article contains some success stories about TrustNet which show how well our strategy works and what significant results it has achieved for our partners. By sharing these stories, we aim to demonstrate the tangible benefits of working with TrustNet and inspire confidence in our approach to SOC 2 audits. Calendly: Fortifying Cybersecurity Defenses In the face of escalating cyber threats and data breaches, Calendly, a globally renowned CRM and meeting scheduling company, recognized the necessity of robust cybersecurity measures. Their platform, trusted by millions worldwide for scheduling meetings and managing customer relationships, held a wealth of sensitive customer data. To protect this data and maintain their reputation, Calendly needed to fortify its cybersecurity defenses. TrustNet’s Role in Implementing Security Protocols Recognizing the urgency, Calendly engaged TrustNet to bolster their security infrastructure. Our team implemented several critical protocols: NIST Risk Assessment: Identified and prioritized potential cybersecurity threats. HIPAA: Ensured compliance with health information privacy standards. SOC 2: Established criteria for managing customer data based on trust service principles. ISO 27001: Provided a comprehensive security management system to continually assess and enhance cybersecurity posture. Benefits Achieved The implementation of these rigorous cybersecurity measures yielded substantial benefits for Calendly: Improved Customer Trust: Customers felt more secure knowing their sensitive data was well-protected. Enhanced Compliance: Meeting industry regulations attracted new customers and business partners. Reputation Management: Strengthened reputation as a trustworthy platform. Calendly’s successful example illustrates how implementing the proper cybersecurity measures can protect a business and significantly contribute to its growth and success. The same team that helped ExperiencePoint can help you too. Learn more about our SOC 2 services ExperiencePoint: Safeguarding Client Data ExperiencePoint partnered with TrustNet, a leading provider of cybersecurity and attestation services, to navigate the complex requirements of the SOC 2 Type 1 Assessment. Successful Completion of SOC 2 Type 1 Assessment with TrustNet TrustNet’s expertise played a pivotal role in ensuring that ExperiencePoint met all the necessary criteria for the certification. This process involved: Evaluation of Existing Security Measures: TrustNet helped ExperiencePoint assess and enhance their current security protocols. Alignment with Industry Standards: Ensured compliance with the high standards required for SOC 2 certification. Implementation of Best Practices: Guided ExperiencePoint in adopting industry-best practices for data protection. Client Testimonial David Haapalehto, Director of Project Management and Process Optimization at ExperiencePoint, expressed his delight over the certification, stating: “This certification bolsters our clients’ confidence in our capacity to protect personal and organizational data. It reflects our unwavering commitment to centering client needs in our work.” ExperiencePoint’s successful SOC 2 Type 1 assessment is not only a testament to their dedication to data security but also highlights TrustNet’s crucial role in guiding organizations towards robust cybersecurity practices. Canda Solutions: Fast-Tracking the Audit Process Canda Solutions realized how important SOC 2 compliance was to their mission of keeping client data safe. With the increasing reliance on third-party providers, achieving SOC 2 compliance has become a necessity for many organizations. Setting up solid procedures and practices that satisfy strict supervision standards was the first step Canda Solutions took on this journey. TrustNet’s Extensive Knowledge in Streamlining the Audit Process To navigate the complexities of the SOC 2 Type 2 audit, Canda Solutions partnered with TrustNet, a leading provider of cybersecurity and compliance services. TrustNet’s extensive knowledge and experience played a crucial role in fast-tracking the audit process. Here’s how TrustNet contributed to the success: Thorough Examination of Internal Controls: Carried out an extensive analysis of the internal control procedures and policies of Canda Solutions. Ensuring Compliance with AICPA Requirements: Ensured the SOC report met the rigorous standards set by the American Institute of Certified Public Accountants (AICPA). Streamlined Audit Procedures: Utilized proven methodologies to expedite the audit process without compromising thoroughness. Client Testimonial Andrew Razumovsky, Principal at Canda Solutions, expressed his satisfaction with the successful completion of the SOC 2 Type 2 audit, stating: “Our SOC 2 Type 2 audit demonstrates that we have the necessary controls and safeguards to protect our customer’s data in accordance with best practices and industry standards.” While Chris Hagenbuch, Principal at Canda Solutions, also credited TrustNet’s extensive knowledge to fast-track the audit process and certification. Canda Solutions’ achievement of SOC 2 Type 2 attestation underscores their dedication to data security and the effectiveness of TrustNet’s streamlined audit approach. Certified Medical Consultants: Streamlined Compliance Certified Medical Consultants, known as a leading global provider for Independent Medical Examinations, have acknowledged that maintaining SOC 2 compliance is important since it helps in preserving the confidence and trust of their customers. With a business model focused on handling sensitive medical data, ensuring the confidentiality, integrity, and availability of information systems became paramount. Achieving SOC 2 Type 2 attestation was essential in demonstrating their ongoing commitment to data security. TrustNet’s Role in Simplifying the Compliance Process To streamline the complex compliance journey, Certified Medical Consultants partnered with TrustNet, a renowned provider of cybersecurity and attestation services. TrustNet played a pivotal role in simplifying the SOC 2 compliance process through: Comprehensive Assessments: Ensuring that internal controls met the rigorous standards set by the American Institute of Certified Public Accountants (AICPA). Regular Project Updates: Keeping the client informed at every stage of the process. Efficient Document Submissions: Facilitating timely and accurate submission of necessary documentation to the independent service auditor. Client Testimonial Andy Wanicka from Certified Medical Consultants expressed his satisfaction with the collaboration, stating: “Certified Medical Consultants’ dedication to security continues to earn the trust of clients worldwide. The SOC 2 Type 2 assessment is further validation that Certified Medical Consultants continues to meet our commitment to safeguard our customers’ data and related infrastructure.” Wanicka also praised TrustNet for streamlining their compliance process with regular project updates and reports. In addition to demonstrating Certified Medical Consultants’ dedication to client trust and care, the successful completion of the SOC 2 Type 2 attestation also validates
2024’s Cyber Guardians: The Forefront Companies Shaping Cybersecurity Solutions
Security solutions that are proactive and adaptable are more important than ever as cyber criminals grow more skilled. On the frontline of defending our digital world are some of the leading companies and their innovative methods and state-of-the-art technology which they apply to address the greatest cyber threats faced today. 2024’s Cyber Guardians: The Forefront Companies In an era where cyber threats are continuously evolving, a select group of companies is leading the charge in developing and deploying advanced cybersecurity solutions: — UpGuard UpGuard specializes in managing third-party risks and attack surfaces, helping organizations prevent data breaches and monitor vendor security. — Drata Drata offers a platform that automates security and compliance, keeping companies audit-ready by monitoring their security controls. — Scrut Automation Scrut Automation streamlines regulatory compliance by tracking security controls and monitoring business applications for risks. — OneTrust Vendorpedia OneTrust Vendorpedia helps manage cyber risks from third-party vendors using security questionnaires and remediation workflows. — Secureframe Secureframe simplifies compliance processes through automation, making it easier for businesses to meet regulatory standards. Introducing TrustNet: Your Trusted Cybersecurity Partner Leveraging advanced cybersecurity solutions can significantly enhance an organization’s security posture and operational resilience. However, choosing the right partner to implement and manage these solutions in is crucial. Introducing TrustNet, a company committed to offering an extensive range of cutting-edge security solutions tailored to each individual organization’s needs. Below, we break down our key offerings to illustrate how we provide end-to-end security: Proprietary Automation Platform Our automation platform, which we supply free of charge along with our services, is the foundation of what we have to offer. With this platform, your company can benefit from cutting-edge technology that is effortlessly integrated into your cybersecurity framework while also increasing efficiency and security without incurring additional expenditures. 24/7 Advisory Services Our expertise shines through our advisory services, available 24/7 to offer support and conduct readiness assessments. This continuous guidance ensures your organization is always prepared for evolving threats, providing peace of mind that you have expert help whenever you need it. In-House Audit Capabilities Our in-house audit capabilities set us apart from newer companies and their third-party auditors who may lack the necessary experience and expertise to handle the complex needs of larger enterprises. We bring a wealth of knowledge and a proven track record to every audit, ensuring thorough and reliable results. Triple A Approach to Certifications When it comes to certification processes like SOC1/SOC2, PCI, NIST, and more, TrustNet excels with our Triple A approach—Audit, Advisory, and Automation.This methodology guarantees a seamless experience, ensuring all aspects of certification are meticulously covered. Learn more about our client success stories, Here Evaluating the Impact of Cyber Guardian Solutions Improved Threat Detection and Incident Response Capabilities AI and ML are used by sophisticated threat detection and response systems to detect possible threats faster and respond more efficiently. This minimizes downtime and lessens the effect of events. Strengthened Data Security and Compliance Posture Cloud-native platforms and robust identity management systems enhance data protection while maintaining compliance with regulations. By doing this, businesses may avoid expensive fines and guarantee that sensitive information is protected and industry requirements are met. Enhanced User and Asset Protection Across the Organization Identity and access management solutions ensure secure user authentication and access control. Safeguarding user identities and corporate assets, these safeguards prevent unwanted access and possible breaches. Increased Supply Chain Resilience and Operational Continuity Focusing on unmanaged and IoT devices, cybersecurity solutions improve supply chain security. By doing this, operational technology and supply chain ecosystems are protected from cyber threats and may continue to function normally even in the face of an attack. Robust Defense for Critical Infrastructure and Industrial Systems Robust security against complex cyber attacks is offered by solutions created especially for operational technology (OT) and industrial control systems (ICS) settings. This guarantees the security and stability of vital systems. Partnering with Cyber Guardians: The TrustNet Advantage With over a decade of experience in the industry, TrustNet has a proven track record of delivering strategic cybersecurity and compliance services. End-to-end assistance and the smooth integration of cybersecurity solutions are areas in which TrustNet excels. From the first phases of planning and evaluation to implementation and ongoing management, we promise a smooth and efficient process. As a partner committed to ongoing innovation, TrustNet constantly improves its strategies and technical countermeasures against novel and developing cyberthreats. Future-focused organizations like TrustNet will play an ever-more-important role as Cyber Guardians. The constantly changing digital environment will present both fresh possibilities and difficulties. TrustNet will continue to provide solutions that ensure our clients are secure and prepared for any future challenges. Ready to take your cybersecurity to the next level? TrustNet is here to guide you every step of the way. Talk to an expert today.
Navigating the Complex World of Cyber Security Audit and Compliance
As organizations increasingly rely on digital technologies to conduct their operations, safeguarding sensitive information and systems from cyber threats has never been more critical. This leads us to cyber security audit and compliance—a world where vigilance meets regulation. In this article, we will discuss the concepts of cyber security audit and compliance. Furthermore, we will dive into the importance of adhering to regulatory standards and industry best practices, not merely as a legal obligation but as a cornerstone of trust and reliability in an organization’s digital presence. Keep reading to learn more. Understanding the Challenges in Cyber Security Audit Two of the most significant hurdles in a cyber security audit are the complexity of regulatory requirements and the evolution of cyber threats. The landscape of regulatory requirements and compliance frameworks in cyber security is both vast and varied, often characterized by the following aspects: Multiplicity of Standards: Organizations may be subject to multiple standards and regulations depending on their industry, size, and geographic location. For instance, an international financial service provider must navigate GDPR in Europe, CCPA in California, and possibly other local privacy laws. Dynamic Nature: Compliance frameworks are not static; they evolve in response to emerging threats and technological advancements. Keeping up-to-date with these changes requires constant vigilance and adaptability. Specificity and Breadth: Some regulations are highly specific, while others are more general, leaving room for interpretation. This variance necessitates a tailored approach to compliance. Furthermore, cyber threats are continuously evolving in complexity and scale. This dynamic nature presents a significant challenge for organizations trying to protect their digital assets: Advanced Persistent Threats (APTs): These sophisticated attacks are designed to evade detection and persist within a network for extended periods, making them particularly challenging to uncover and neutralize. Rapid Evolution of Malware: New malware variants are constantly being developed, often designed to exploit recently discovered vulnerabilities before they can be patched. Insider Threats: Sometimes, the risk comes from within, whether intentionally through malicious actors or unintentionally through negligent employees. Both scenarios require distinct detection and prevention strategies. By recognizing and addressing these challenges head-on, organizations can better position themselves to protect their digital assets and maintain compliance with relevant standards and frameworks. Learn more about our cybersecurity and compliance services Here Key Components of a Cyber Security Audit Continuing from the challenges in cyber security audit, it’s pivotal to understand the key components that make up a comprehensive cyber security audit. Let’s delve into the core elements: Risk Assessment and Vulnerability Scanning Procedures Risk assessment and vulnerability scanning are critical first steps in identifying and understanding potential threats to an organization’s digital assets. These procedures typically involve: Identifying Assets: Cataloging all assets within the organization’s digital infrastructure, including hardware, software, data, and network resources. Assessing Vulnerabilities: Utilizing vulnerability scanning tools to detect existing weaknesses in the system that could potentially be exploited by cyber attackers. Evaluating Risks: Analyzing the identified vulnerabilities to determine the likelihood of exploitation and the potential impact on the organization. This helps prioritize remediation efforts based on risk level. Compliance Checks with Industry Standards like PCI DSS, HIPAA, etc. Compliance with industry standards and regulations is a legal requirement and a testament to an organization’s commitment to maintaining a secure environment. A cyber security audit assesses compliance through: Review of Policies and Procedures: Ensuring that the organization’s policies and procedures align with the requirements of relevant standards such as PCI DSS for payment security, HIPAA for healthcare data protection, and others applicable to the industry and region. Documentation and Evidence Gathering: Collecting evidence of compliance through logs, configurations, and records of security practices to support audit findings. Gap Analysis: Identifying discrepancies between current practices and the standards’ requirements, followed by recommendations for bridging these gaps. Incident Response Testing and Security Policy Reviews Preparing for potential cyber incidents and regularly reviewing security policies are essential components of a cyber security audit. This includes: Incident Response Plan Testing: Conducting tabletop exercises or simulated attacks to test the effectiveness of the incident response plan. This helps identify weaknesses in the response strategy and areas for improvement. Policy Review and Update: Evaluating the organization’s security policies to ensure they are up-to-date with the latest threats, technologies, and best practices. This also involves ensuring that all employees know and understand these policies. These components help organizations identify vulnerabilities, ensure compliance with industry standards, and prepare for potential cyber incidents, strengthening their overall security posture. Talk to our experts today! Best Practices for Successful Compliance Achieving and maintaining compliance in cyber security is a dynamic, ongoing process. Here are pivotal strategies for successful compliance: 1. Establishing a Strong Security Culture Within the Organization The foundation of any robust cyber security program lies in its culture. A strong security culture is characterized by: Awareness and Training: Regularly educating employees about the latest cyber threats and safe online practices. This includes training on recognizing phishing attempts, securing personal and professional data, and reporting suspicious activities. Leadership Involvement: Demonstrating a commitment to security from the top down. When leadership prioritizes and actively participates in security initiatives, it sets a tone for the rest of the organization. Encouraging Open Communication: Creating channels for employees to report security concerns without fear of repercussion. An open dialogue about security reinforces its importance and encourages vigilance among team members. 2. Regular Audits, Assessments, and Continuous Monitoring of Security Controls Continuous evaluation and monitoring are key to identifying potential vulnerabilities and ensuring that security controls function as intended. This involves: Scheduled Audits and Assessments: Conducting regular security audits and risk assessments to identify and address vulnerabilities before they can be exploited. Implementing Continuous Monitoring Tools: Utilizing software tools that continuously monitor the network for unusual activities, indicating potential security breaches or weaknesses. Feedback Loop: Establishing a process for analyzing audit and assessment outcomes and integrating feedback into security strategies and policies for continuous improvement. 3. Collaboration Between IT, Compliance, and Business Units for Effective Audits The complexity of modern cyber security landscapes requires a collaborative approach
Success Stories: TrustNet’s Role in Helping Businesses Achieve SOC 2 Compliance in 2023
In 2023, the importance of SOC 2 compliance has become more pronounced than ever. As businesses increasingly rely on cloud-based services and third-party vendors to handle customer data, stringent data security measures are paramount. SOC 2 compliance signifies that a business has information security controls that are regularly monitored to detect malicious or unrecognized activity. Achieving SOC 2 compliance not only enhances a company’s reputation but also provides a competitive advantage in the marketplace. It demonstrates a firm’s commitment to maintaining robust security and data protection practices, thus building trust with customers and partners. Furthermore, it can attract security-conscious prospects, potentially boosting sales. SOC 2 compliance also allows businesses to show their customers that their data is protected. Validated by an external auditor’s report, this assurance can significantly improve customer confidence and demonstrate an unwavering commitment to top-notch information security. TrustNet’s strategic solutions in 2023 have been instrumental in guiding businesses through this rigorous process. By helping organizations like Calendly, ExperiencePoint, and more navigate the complexities of achieving SOC 2 compliance, TrustNet has played a vital role in fortifying them against potential data threats. Calendly’s Success Story In the face of escalating cyber threats and data breaches, Calendly, a globally renowned CRM and meeting scheduling company, recognized the necessity of robust cybersecurity measures. Their platform, trusted by millions worldwide for scheduling meetings and managing customer relationships, held a wealth of sensitive customer data. Calendly needed to fortify its cybersecurity defenses to protect this data and its reputation. Acting on this need, Calendly engaged with our team to implement the NIST Risk Assessment, HIPAA, SOC 2, and ISO 27001 protocols. These measures helped Calendly identify and prioritize potential cybersecurity threats and ensured they met industry standards for data protection. ISO 27001, a comprehensive security management system, enabled Calendly to assess and enhance its cybersecurity posture continually. The implementation of these rigorous cybersecurity measures yielded substantial benefits for Calendly. Customers felt more secure and satisfied, knowing their sensitive data was well-protected. Compliance with industry regulations improved, attracting new customers and business partners. Calendly’s successful example illustrates how implementing the proper cybersecurity measures can protect a business and significantly contribute to its growth and success. For more on our cybersecurity and compliance services, Click Here ExperiencePoint’s Achievement ExperiencePoint, a global leader in innovation training, recently took a significant stride in safeguarding client data by completing a Service Organization Control SOC 2 Type 1 Assessment audit. This milestone, achieved with the expert assistance of TrustNet, a leading provider of CyberSecurity and Attestation services, ensures that ExperiencePoint adheres to the highest standards of privacy and security, enabling clients to focus on innovation without worrying about data security. David Haapalehto, ExperiencePoint’s Director of Project Management and Process Optimization, expressed his delight over the certification, stating it would bolster clients’ confidence in their capacity to protect personal and organizational data. This achievement underscores ExperiencePoint’s commitment to centering client needs in their work and is a testament to TrustNet’s role in guiding organizations toward robust cybersecurity practices. TrustNet’s role in conducting the SOC 2 audit for ExperiencePoint solidifies its position as a trusted partner in achieving regulatory compliance and enhancing internal control environments. Client Testimonials TrustNet’s expertise in various certification frameworks has proven invaluable to its clients. Chris Hagenbuch, Principal at Canda Solutions, credits TrustNet’s extensive knowledge to fast-track the audit process and certification. Similarly, Andy Wanicka, President at Certified Medical Consultants, praises TrustNet for streamlining their compliance process. With regular project updates and reports, Wanicka feels assured that his team is up-to-date on all document submissions. Chris Porter, Director of IT and Security at Cervey, also commends TrustNet for their professionalism and experience. He states that TrustNet’s team makes the annual SOC 2 Type 2 audit process smooth and efficient. These testimonials underscore TrustNet’s role as a trusted partner in cybersecurity compliance, adept at simplifying complex processes and ensuring our clients’ successful completion of audits and certifications. TrustNet: A Catalyst for SOC 2 Compliance Success in 2023 Throughout 2023, TrustNet has demonstrated a remarkable track record in assisting businesses to achieve SOC 2 compliance. Clients such as ExperiencePoint and Calendly have benefited immensely from TrustNet’s extensive knowledge, strategic solutions, and streamlined processes. TrustNet has proven to be an expert navigator in a rapidly evolving cyber world, guiding businesses through the rigorous SOC 2 compliance journey. Clients have lauded our ability to fast-track audit processes, ensure timely document submissions, and provide ongoing support even after certification. These commendations have further solidified TrustNet’s reputation as a reliable partner in cybersecurity and compliance. In addition, TrustNet’s proactive approach to identifying potential compliance issues and preemptive mitigation strategies have been instrumental in helping businesses avoid costly data breaches. This is particularly significant in today’s digital landscape, where data security threats are increasingly sophisticated and relentless. TrustNet is a beacon of trust, reliability, and excellence in a world where data protection is everything. Join the ranks of successful businesses achieving SOC 2 compliance with TrustNet. Talk to an Expert today for more information.
Optima Tax Relief Partners with TrustNet to Enhance IT Security and Safeguard Sensitive Data
CyberSecurity Risk Management Tax resolution firm Optima Tax Relief partnered with TrustNet to upgrade its IT security infrastructure. The process kicked off with a technology audit, risk assessment, and vulnerability scan to provide all the data required for a comprehensive and accurate roadmap. Based on the roadmap, a proprietary cybersecurity platform was deployed to provide 24/7 protection and a 360°-visibility over compliance and security risks. Being near-perfect in one field doesn’t mean you’re an expert at everything. Rostered by taxation lawyers, certified public accountants, and other astute professionals, Optima Tax Relief excels at its core business but recognises its limitations, with in-house IT security among the most critical capabilities the company lacks. To fill the gap, Optima Tax Relief decided to look for a technology partner with a track record that matches its own. Anything less is too risky – especially for firms with the same industry, location, and client demographic as Optima Tax Relief. Given the already exacting regulatory climate it needs to navigate, Optima Tax Relief also faces another potentially crippling hazard: cybercrime. With Optima Tax Relief holding a trove of extremely sensitive data such as their clients’ tax identification numbers and social security numbers, any breach on their system can be disastrous for both the tax resolution firm and its customers. Adept at balancing ledgers, Optima Tax Relief appears to get all the numbers right. The company has got multiple Stevie Awards for Excellence for three consecutive years, including 2022, the California-based tax resolution firm also received Top Workplace honors the same year, a feat it has replicated unbroken for eight years running. Admired by staff and adored by customers, Optima Tax employs hundreds of professionals and has resolved more than a billion dollars in tax discrepancies for their clients, passionately helping people improve their financial situations since 2011. When Optima Tax Relief decided to talk with TrustNet, our team responded with the top item in our engagement protocol, we listened. That’s because different customers – even those in the same line of business – have unique compliance and cybersecurity needs, making the exact requirements of their businesses difficult to pin down unless a thorough and transparent conversation takes place. We understand where Optima Tax is coming from because we already serve some of the leading players in the financial services industry. Even then, Optima’s case certainly differed in several ways and in many areas, the solution for which will require much fine-tuning to be optimally cost-effective for the firm. To start things right, TrustNet conducted a preliminary information security audit to determine Optima Tax’s overall security posture. We then probed its processes, networks, and endpoints for weaknesses and vulnerabilities to help our technical planners map out an air-tight security layer for the tax resolution firm. Because the stakes are unusually high for businesses in the financial services industry, the solution we envisioned for Optima Tax adopts a Zero Trust posture. On green signal, we implemented the security infrastructure, consisting of onsite hardware appliances as well as cloud-based software systems that empower security administrators to remotely detect anomalies in network traffic, deploy AI-driven agents as force multiplier, and pre-emptively respond to any threat. On its website, Optima Tax Relief promises to provide a safe and secure site that its customers can trust with their sensitive data. That promise is made stronger by a trust-based partnership and a proprietary cybersecurity platform that significantly improves Optima Tax’s overall security posture, enables a 360* visibility over emerging compliance and security risks, and provides a reassuring 24/7 monitoring and protection for the resources, networks, and systems that allow Optima Tax to focus on improving the lives of its clients. TrustNet helps businesses build trusted relationships with their customers, partners, and employees by providing cybersecurity and compliance services. We are a leading provider of managed security, consulting, and compliance services. Since 2003, TrustNet has been a strategic partner helping clients ensure the security and integrity of their businesses. From our headquarters in Atlanta, Georgia, TrustNet serves mid-size and large organizations, both public and private, across multiple industries, in the United States, and around the world. TrustNet is a 2022 Global Infosec Awards Winner and the Editors Choice for Managed Security Service Provider.
Cybersecurity Improvements Help Calendly Thrive in Modern Environment
Calendly, a world-known CRM and meeting scheduling company, implemented NIST Risk Assessment, HIPAA, SOC 2, and ISO 27001 to improve their cybersecurity and protect their customers’ sensitive data. The company saw significant benefits, including increased customer trust and satisfaction, and improved…
Careington gets clean bill of cyber health with pumped-up security and compliance services
Careington is one of many organizations for whom trust and security define client/employee/company success. Trustworthy security is the foundation and crucial element of success. Ongoing threats have continued causing financial damage and data loss to organizations over and over again…