Blog  SOC 2 Compliance: Avoid These Common Pitfalls

SOC 2 Compliance: Avoid These Common Pitfalls

| Blog, Compliance, SOC 2


SOC 2 compliance has emerged as an indispensable part of maintaining data security in today’s highly digital business landscape. System and Organization Controls (SOC) 2 is a set of standards designed to help measure how well a service organization manages customer data. 

For businesses, SOC 2 compliance isn’t just about ticking off a box on a checklist. It’s about building trust with customers, partners, and stakeholders by demonstrating a solid commitment to data security. However, achieving this compliance can be a complex process with potential pitfalls. 

This article aims to highlight these common mistakes, providing valuable insights to help you navigate your SOC 2 compliance journey with confidence and ease. Avoiding these pitfalls could save you significant time and resources and safeguard your business’s reputation in the long run. 

The Role of TrustNet in SOC 2 Compliance

TrustNet is a licensed firm specializing in cybersecurity and compliance, including SOC 2. Our expertise in this field has been instrumental in helping businesses meet the Trust Services Criteria, a key component of SOC 2 compliance. 

Here are a few examples of how TrustNet has assisted businesses in achieving SOC 2 compliance: 

Calendly: This globally recognized CRM and meeting scheduling company collaborated with TrustNet to implement protocols, including NIST Risk Assessment, HIPAA, SOC 2, and ISO 270012. As a result, Calendly was able to identify and prioritize potential cybersecurity threats, thus improving their compliance with industry regulations. This attracted new customers and business partners and boosted confidence among existing clients. 

ExperiencePoint: This global leader in innovation training completed a Service Organization Control SOC 2 Type 1 Assessment audit with TrustNet’s assistance. David Haapalehto, ExperiencePoint’s Director of Project Management and Process Optimization, expressed satisfaction with the certification, stating that it would boost clients’ confidence in their capacity to protect personal and organizational data. 

These stories showcase how proper cybersecurity measures, guided by an experienced partner like TrustNet, can significantly contribute to a business’s success and growth. 

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Common Pitfalls in SOC 2 Compliance

Understanding and avoiding common pitfalls during the SOC 2 compliance process can save your organization significant time, resources, and potential reputational damage. Here are some of the most common mistakes: 

— Inadequate Audit Management: Having team leaders and involving C-level executives in auditing is crucial, as they can communicate changes across the company and provide necessary resources. For those undergoing a SOC 2 audit for the first time, hiring a compliance expert like TrustNet can be instrumental in avoiding costly mistakes. 

— Ignoring Customization of SOC 2 Audit Scope: Unlike other audits, SOC 2 is flexible and unique to each organization. Out of the five Trust Service Principles, only the security principle is mandatory, with the rest being optional based on your business needs. 

— Overlooking Readiness Assessment: Often overlooked, a readiness assessment is an essential step in identifying potential weaknesses before the actual audit. 

— Neglecting Importance of Documentation: Proper documentation is crucial to demonstrating compliance. Without it, proving that controls are in place and working as intended can be challenging. 

— Reliance on Manual Processes: Manual processes are not only time-consuming but also prone to errors. Automating specific procedures can increase efficiency and accuracy. 

— Failure to Sync with Other Audits: Preparing for multiple audits in parallel can save your team from repeating tasks. For instance, you can reduce the time required to complete both SOC 2 and ISO 27001 audits by 75% by preparing for both simultaneously. 

— Viewing SOC 2 Compliance as a One-Off Event: SOC 2 compliance is an ongoing process, not a one-time event. Treating it as a one-off could lead to lax controls and potential non-compliance over time. 

By being aware of these common pitfalls, you can avoid unnecessary headaches and ensure a smoother path to achieving SOC 2 compliance.  

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TrustNet’s Expert Guidance to Avoid These Pitfalls

TrustNet offers detailed guidance on how to avoid common pitfalls associated with SOC 2 compliance: 

1) Conduct a Readiness Assessment: TrustNet emphasizes the importance of conducting a readiness assessment before any audit. This step helps identify areas for improvement and prepares your organization for the SOC 2 audit process. 

2) Document Policies, Procedures, and Controls: TrustNet advises organizations to thoroughly document all policies, procedures, and controls to demonstrate compliance with SOC 2 requirements. Our team can assist in creating robust documentation that meets the audit standards. 

3) Implement Security Measures: TrustNet encourages businesses to implement comprehensive security measures such as access controls, network security, and incident response plans. Our experts can provide effective security practices tailored to your business needs. 

4) Engage with a Third-Party Auditor: TrustNet recommends engaging with a third-party auditor for an independent evaluation of SOC 2 compliance. We can provide trusted auditors to ensure an unbiased and thorough audit. 

5) Continuous Employee Education and Training: TrustNet underscores the importance of constant training on security practices and compliance requirements. We offer training programs to update your team on the latest compliance standards and security practices. 

The Benefits of TrustNet’s Expert Guidance

Following TrustNet’s expert advice can lead to significant benefits for your organization: 

  • Efficient Audit Preparation: By conducting a readiness assessment, you can ensure a smoother and more efficient audit process. 
  • Demonstrated Compliance: Detailed documentation of policies, procedures, and controls can effectively demonstrate your compliance with SOC 2 requirements. 
  • Enhanced Security: Implementing recommended security measures can significantly improve your organization’s security posture. 
  • Unbiased Evaluation: Engaging with a third-party auditor ensures an impartial evaluation of your SOC 2 compliance. 
  • Proactive Team: Continuous employee education and training can help your team stay informed about the latest security practices and compliance requirements. 

Our clients have consistently shared positive feedback about our services. Here are a few of their remarks: 

Chris Hagenbuch, Principal – Canda Solutions: “TrustNet’s extensive knowledge and experience navigating between various certification frameworks allowed us to fast-track the audit process, leading us to complete the certification with confidence.”


Andy Wanicka, President – Certified Medical Consultants: “TrustNet has streamlined the Compliance process for my company. With weekly project status updates and reports, I am assured that my staff is up to date on all document submissions.” 


Chris Porter, Director, IT and Security – Cervey: “TrustNet performs our annual SOC 2 Type 2 audit. The audit team is professional, highly experienced, and very easy to work with, making the audit process very streamlined.” 

These testimonials underscore TrustNet’s commitment to professionalism, deep knowledge, and unwavering dedication to guiding our clients toward successful SOC 2 compliance. 

Securing Your Future: A Final Word on SOC 2 Compliance

SOC 2 compliance can be challenging, but avoiding common pitfalls is crucial to ensuring a smooth and successful audit process. Partnering with industry leaders like TrustNet can make a world of difference in navigating the compliance process. Our team of experts is equipped with the knowledge and experience to guide you every step of the way. 

To help you get started, we’re offering a Free Compliance Checkup with TrustNet. This no-obligation checkup can provide valuable insights into your current compliance status and areas for improvement. Don’t hesitate to contact us for further guidance and support in achieving SOC 2 compliance. 

Need expert guidance? Get a Free Compliance Checkup with TrustNet today.
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